Employee of the Year

Eligibility

The eligibility and assessment period is from 1 January 2011 to 31 December 2011.

Nominations will be judged on their performance during this period. Events, campaigns and other activities must have taken place during this period.

All entrants must be Visit York Members. Accommodation not assessed under the VisitBritain or AA quality standards must be signed up to the Visit York Code of Conduct.

Businesses located outside the Greater York boundary must clearly demonstrate in their entry how their association with York directly benefits their business.

Judging Process

Judging is undertaken by an independent panel of judges.

Shortlisted businesses must agree to waive all costs associated with the mystery shopper process.

The judges' decision is final and no correspondence will be entered into regarding the final outcome of the awards decisions. The Awards will be presented on Thursday 26 April 2012

Employee of the Year

This category is open to individuals from all departments and all sectors of the tourism industry and visitor economy from front of house, to behind the scenes, retailers to restaurants, attractions to hotels.

The judges are looking for evidence that the individual has:

• made a contribution to achieving high levels of customer satisfaction
• demonstrated high levels of professionalism and teamworking
• a commitment to quality and development, including examples of any training undertaken

Shortlisted nominees will be interviewed by a judge